PlayOJO Review

You can access a huge range of titles through PlayOJO, simply by clicking through the ‘Games' icon on the vertical menu running down the left-hand side of the screen. There are over 3,000 casino games available to play. The site works with the world's leading software providers, including NetEnt, Microgaming, Yggdrasil, Big Time Gaming, WMS, NextGen and Evolution, amongst others.

You can find a variety of games in PlayOJO's repertoire, including table games, video slots, progressive jackpots and daily jackpots.

You'll also find a selection of the site's new, featured and most popular games listed below the search box and a really insightful collection called ‘OJO's Picks'. I found this to include a superb mix of low and high variance slot games, including personal favourites such as Gonzo's Quest and Cleopatra.

When it comes to table games, you can play Blackjack, Roulette, Deuces Wild, Aces & Faces, Jacks or Better and Joker Poker.

The load times for certain games leave a lot to be desired. It took around 45 seconds for ‘The Wild Hatter' jackpot slot to fully load, for example, while I clicked through the low-variance ‘Book of Dead' game in less than 10 seconds.

This can make for a frustrating experience depending on which games you're playing, while this is also an issue when navigating the ‘Live Casino'.

• Also check out our review of PlayOJO Bingo.

game information

• Games: 4200
• Slots: 3900
• Table games: 50
• Jackpot games: 60

_{These numbers are approximations at the time of writing the review.}

You have access to over 100 live dealer games with heaps of variations to pick from. Powered by the likes of Evolution and Pragmatic Play, you can play games such as Blackjack, Roulette, Immersive Roulette, Baccarat and plenty more.

Live table games give you the opportunity to experience the thrills of a live setting. You can celebrate and commiserate with other players and chat with the croupier if you want.

Live game information

• Live casino games: 146

PlayOJO gives you the freedom to play on the go, whenever and wherever you are. PlayOJO has created a mobile casino app that is fun, user-friendly, and innovative. Their app was listed as one of the top Android casino apps in the UK by our casino experts.

You can access PlayOJO through a mobile browser and native apps when using your smartphone, with both entities adopting an almost identical layout and condensing the game genres and verticals into accessible drop-down menus.

This makes the site easy to navigate, while the smooth and intuitive design borrows heavily from the desktop version to help you play seamlessly across multiple devices. With the PlayOJO mobile casino app, you can access over 2,000 games at the click of a button.

However, I did notice some lag when playing the ‘Book of Dead' slot through the iOS app, while the game even closed unexpectedly in the middle of a spin on one occasion. Yet, this could've easily been a connection issue rather than an issue with the device. Anyhow, Bojoko's experts placed PlayOJO as a top iOS casino app.

Overall, I'd recommend accessing PlayOJO through a mobile browser when wagering on the go, as this delivered uninterrupted gameplay and relatively quick load times of between five and seven seconds on average.

There are only a few deposit options available on PlayOJO, each of which can be used to credit your account as part of the current welcome bonus.

Each of these payment methods completes deposits instantly. Most can also be used to process withdrawals, although there's an anti-money laundering restriction in place, which means that you can only withdraw cash through a method that you've previously used to credit the account (which I think is a great feature).

Our experience with PlayOJO's withdrawal times was impressively swift and efficient, particularly when using PayPal. After making an initial deposit of £10 via PayPal, the withdrawal request was processed in under 24 hours, once the necessary ID verification was completed.

This quick turnaround time for withdrawals was not a one-off occurrence. The second time I withdrew funds through PayPal, the process was even faster, taking less than two hours. What's more, subsequent withdrawals were almost instantaneous, marking PayPal as a highly efficient payment method for PlayOJO transactions.

The best part about withdrawals at PlayOJO is that they have no minimum or maximum amounts at all!

Below, you can see the average withdrawal times at PlayOJO:

• Mastercard: 3-7 working days
• Visa: 3-7 working days,
• Wire transfer: 3-7 working days
• PayPal: 0-1 working days

You can access OJO's customer support by clicking through the green question mark icon on the right-hand side of the homepage.

The two most helpful features here are the detailed FAQ page and the ‘Contact Us' tab, with the former being a great resource for information about deposits, withdrawals, and the site's responsible gambling policy.

The latter provides you with direct access to the site's email and live chat feature, both of which offer an excellent level of 24/7 support. I raised a simple query to confirm the lack of wagering requirements attached to the welcome bonus through the live chat feature and was connected to an agent within a matter of seconds.

The agent was both incredibly friendly and highly efficient, and I'd definitely recommend this if you want a quick resolution to a simple issue.

The email response was also impressive, as I sent a more complex query about changing my weekly deposit limit to support@playojo.com. I received a detailed response within two hours and thirty minutes, and once again, the agent was polite and courteous.

Ultimately, it's hard to fault the customer service on offer at PlayOJO (particularly through live chat and email channels), although on reflection, the FAQ could be a little more structured and easy to navigate.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

When you sign up at PlayOJO, you'll complete a three-step registration process before being asked to verify your email with a unique four-digit code.

This must be entered manually into the ‘Preferences' tab in the ‘My Account' section, at which point you'll complete the initial verification stage and can credit your account for the first time.

In the same section, you'll also notice a prompt encouraging you to provide copies of identification documents. It's better to upload these documents sooner rather than later, as I was asked to provide the information before completing my first withdrawal.

You can click through the ‘Upload Docs' button before submitting electronic copies of your proof of ID (either a passport, national ID card or driving license) or proof of address (a bank statement or utility bill dated within the previous three months).

You should save these onto your desktop and upload them directly, and my account was fully verified within three days of me submitting the documents.

PlayOJO clearly takes its responsibilities seriously when verifying its players' identities, and I really appreciated the constant prompts to submit my documentation even before this was required to complete a withdrawal.

PlayOJO is a safe casino with your security as their top priority. PlayOJO does this by being fair, transparent, and socially responsible. This is why the casino wants to protect their players from problem gambling.

The following tools are available at your disposal for better control over your gambling:

• Self and Temporary Exclusion
• Cooling-off Period
• Set Limits
• Self-Assessment

PlayOJO's team is well-trained and can spot players vulnerable to problem gambling. The team will contact these players and offer help such as deposit limits and restrictions.

PlayOJO is a legit casino that operates with a UKGC license. Furthermore, the casino uses the latest security measures to ensure that all your information is secure.

It takes less than 24 hours to cash out of PlayOJO, with the operator processing most payments in just hours. The full transfer time depends on the chosen payment method.

You can claim your 50 spins by signing up at PlayOJO and depositing a minimum of £10. This awards you the wager-free spins instantly!

PlayOJO is a UK site, offering casino games, slots, live casino, and even bingo for UK punters!